Why It’s Important To Care About Customer Service (And How To Do It Better)

The importance of personalized customer service

The different types of customer service

  1. The first type is the classic customer service that is typically found in brick-and-mortar businesses. This type of customer service is based on face-to-face interactions between customers and employees.
  2. The second type of customer service is digital customer service. This type of customer service is usually provided through digital channels such as email or online chat.
  3. The third type of customer service is hybrid customer service. This type of customer service combines elements of the two previous types of customer service.

The different types of customer service have different advantages.

Elements of effective customer service

  1. Listen carefully: Sharpen your listening skills and pay attention to what your customers are saying. Ask questions that get to the heart of their concerns. Show that you’re genuinely interested in hearing their story and solving their problem.
  2. Build trust: When you build trust with your customers, they’re more likely to tell you about problems they’re experiencing and recommend your product or service to friends and family. Demonstrate that you value their opinions and trust by taking action on their feedback.
  3. Be transparent: Let customers know what’s going on behind the scenes and why certain decisions were made. Be open about how you work and explain the rationale for your actions. This builds respect and trust, which will help keep customers coming back.
  4. Always be responsive: If a customer reaches out to you with an issue, reply as quickly as possible. Let them know when you’ve investigated their issue and what you plan to do about it. This shows that you care about them and their experience with your product or service.
  5. Be personable: Make your customers feel like they’re the only people you’re talking to. Use positive words and phrases, be respectful, and avoid coming across as bureaucratic or condescending.
  6. Follow up: Make sure to follow up with customers after you’ve responded to their email, contacted them on the phone, or completed any other interaction. This shows that you value their feedback and are committed to keeping them as a customer.

How to provide personalized customer service

The bottom line

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Helen Siswanto

Helen Siswanto

Don’t be surprised when stuff here is random. I just LOVE to write. Available for hire. www.helenthewordsmith.com